Shipping Policy Update During Holiday Schedule of Chinese New Year Festival 2025
Dear Valued Customers,
We value you, and we deeply appreciate your support of our business. That’s why we prioritize transparency when challenges arise in our shipping process.
For the upcoming Pre-Order Season Sale 2025, please note the following important details regarding our shipping and operations schedule:
Shipping and Processing Updates:
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Pre-Order Period: January 20 – February 10, 2025.
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Shipping Resumes: Orders will begin processing after February 12, 2025.
Viva Timepiece Schedule:
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Customer Support Team: Operating Monday – Friday, 10:00 AM to 2:00 PM (ICT, UTC+7). While we may have limited capacity during this time, we remain committed to assisting you as quickly as possible.
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Warehouse Operations: Warehouses will pause from January 21 – February 10, 2025. Normal operations will resume on February 12, 2025.
We strongly encourage our valued customers to place pre-orders early to secure your items and enjoy the 15% discount using code PREORDER2025. Your orders will be processed promptly after our warehouse operations resume.
We sincerely apologize for any inconvenience caused by these adjustments and thank you for your patience and understanding. Your continued support means the world to us.
Kind Regards,
Thomas Swanson
Chief Executive Officer
Viva Timepiece
January 15, 2025
