Submit a return request
- Visit the Return & Exchange Center
Go to Return & Exchange Center. - Enter Order Information
Provide your order number and customer email or phone number to locate your order. - Select Item(s) for Return or Exchange
Choose the order and the item(s) you wish to return or exchange. - Complete the Form
Fill out the form with a clear explanation of the reason for the return, and upload an image of the product to help us better understand your issue and offer the best solution. - Select Items Individually
If your order contains more than one item, please select each item individually that you want to return. (We do not offer returns for multiple items at once.) - Submit Your Request
Click "Submit Request" to complete the process. - Communication
Please ensure you monitor the email address provided in the order for further instructions.
If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund or an exchange. If you have any questions, feel free to reach out to us at support@vivatimepiece.com. We're here to assist you anytime.
